Telecaller

1. Educational & Experience Criteria
Minimum Qualification: High school diploma, 12th pass, or a Bachelor's degree in any field.Experience: 0–6 months for entry-level roles, or 1–3 years for more specialized outbound sales positions.

Computer Skills: Basic proficiency in Microsoft Office, internet browsing, and managing shared spreadsheets.

2. Core Skill RequirementsCommunication: Clear, articulate, and professional verbal communication skills.
Local language fluency and basic English are usually required.

Active Listening: The ability to understand the customer’s exact pain points and tailor pitches accordingly.

Persuasion & Resilience: Sales-driven mindset with the tenacity to overcome objections and cope with call rejection without taking it personally.

3. Key ResponsibilitiesLead Generation: Cold calling prospects, qualifying leads, and fixing appointments for the sales team.

Product Knowledge: Keeping a deep understanding of the company's offerings to explain benefits to potential customers.

Telecaller requirement criteria typically include a minimum qualification of a 10+2 or Bachelor’s degree, fluent verbal communication skills, and basic computer proficiency. Candidates are also expected to have strong active listening, problem-solving, and negotiation abilities, along with familiarity using CRM software.